Shipping Policy

At Zenlorial Charms, we want your order to arrive safely, securely, and as quickly as possible. Below you can find all the information about our order processing and delivery times.

📦 Order Processing

Once your order has been successfully placed, our team will begin preparing it for shipment.

• Processing time: 1–3 business days
• Orders are carefully checked and packaged before being shipped.
• Orders placed on weekends or public holidays may begin processing on the next business day.
• During periods of high demand, promotions, or holidays, processing may take slightly longer.

🚚 Shipping & Delivery

After your order has been processed and dispatched, it will be handed over to our shipping carrier for delivery.

Estimated delivery time: 7–9 business days

This means the estimated total time from placing your order to delivery is approximately 8–12 business days, depending on processing and transit time.

📍 Tracking Your Order

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after the package has been handed to the carrier. Tracking updates may occasionally take 24–72 hours to appear.

🌎 Delivery Times

Delivery times are estimates and may vary depending on:

• Destination country or region
• Shipping carrier
• Public holidays
• High-volume periods
• Customs processing
• Weather or transportation delays
• Incorrect or incomplete delivery information

While we work to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed because certain delays may be outside our control.

🏠 Delivery Address

Please make sure that your shipping information is complete and accurate before completing your purchase.

Zenlorial Charms cannot be held responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided at checkout.

If you notice an error in your address after placing an order, contact us as soon as possible. We will do our best to assist you before the order is dispatched.

📦 Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can help you check the status of your shipment.

In some cases, carriers may experience delays that are not immediately reflected in the tracking information.

We ask customers to allow a reasonable additional delivery period before considering an order lost.

🔄 Returned Packages

If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the package, please contact our support team.

Additional shipping costs may apply if the order needs to be shipped again.

❤️ Our Commitment

We carefully prepare every order before it leaves our hands. Our goal is to make your shopping experience with Zenlorial Charms simple, transparent, and enjoyable from checkout to delivery.

Thank you for choosing Zenlorial Charms. 🏴☠️✨